Overview
Customer Sales & Support Team
TriMark USA is one of the country’s largest providers of foodservice equipment and supplies. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. As a company, we strive to lead with our values and to support the success and sustainability of our customers so they can focus on their culinary pursuits.
FULL TIME | HYBRID | BENEFITS INCLUDED
(Medical, Dental, Vision, Pet & Legal Insurance)
The Customer Sales & Support Team reports to the Customer Service Manager, and is located in Bedford Park, IL.
POSITION SUMMARY:
The Customer Sales & Support Team member will provide customer service and sales support to sales representatives and other personnel involved in sales. Team member will assist manager with training program and pricing maintenance.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- This person will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, or email, ensuring a high level of customer satisfaction
- Support internal sales representatives, including Focus on improving lines per order and increasing profit margin
- Provide support to other internal departments as necessary
- Establish and maintain strong positive customer relationships
- Provide courteous and efficient servicing of customer requests
- Learn key contacts o ask for the order
- Follow up on purchases and address any customer service issues
- Manage plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
- Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
- Determine customer requirements and expectations in order to recommend specific product solutions via research
- Assist with development, maintenance, documentation and implementation of department procedures
- Support manager with training program maintenance − Support manager with pricing preparation and maintenance
COMPETENCIES:
- Superior customer service attitude with unwavering commitment to the customer, team, and Company
- Clear, concise, and genuine phone presence
- Excellent communication skills, both verbal and written
- Excellent interpersonal skills
- Outstanding problem-solving skills
- Advanced math skills
- Ability to prioritize and multi-task in a fast-paced and demanding environment
- Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
- Strong organizational skills
- Highly motivated and self-directed
- Results oriented team player with a committed effort to meet goal numbers
- High attention to detail
- Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
- Strong professional work ethic
- Working knowledge of Oracle Systems, CRM platforms
- Working knowledge of Auto-Quotes system
QUALIFICATIONS & EXPERIENCE:
- High school diploma preferred
- CFSP Certification
- 2+ years customer service experience
- Previous foodservice industry experience
- 2+years sales support environment
- Ability to successfully pass a background check
TriMark’s commitment to diversity, equity, and inclusion is a purposeful mission of strengthening our organization and those we serve by uniting the unique differences of our employees. This mission is instilled in who we are as a company. We are committed to promoting diversity, equity and inclusion through sharing, education, and experiences. We are greater together through unity in diversity. If you require reasonable accommodation in completing this application, interviewing, completing any applicable pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.
Salary Description $30000 – 50000
