Overview
Sales Support Representative
TriMark USA is one of the country’s largest providers of foodservice equipment and supplies. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. As a company, we strive to lead with our values and to support the success and sustainability of our customers so they can focus on their culinary pursuits.
FULL TIME | HYBRID | BENEFITS INCLUDED
(Medical, Dental, Vision, Pet & Legal Insurance)
The Sales Support Representative reports to the Sales Manager, and is located in Denver, CO.
POSITION SUMMARY:
The Sales Support Representative supports the Sales team by providing clerical and coordination assistance to ensure outstanding customer service is provided to both internal and external customers.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Requests and obtains account information from the Account and Sales Dept. Completes data entry of sales orders and quotes into FACTS.
- Responds to quote requests from sales dept by using Autoquotes. Enters mark ups for projects into Autoquotes and checks system for accuracy.
- Works with resources to resolve issues associated with lost orders and freight damage.
- Manages the open order report to ensures all orders are processed timely and all orders are complete. Tracks shipping dates from factory to destination. Keeps sales team aware of delays and any other related concerns.
- Issues documents to the warehouse for receiving and shipping items for sales orders and contract projects. Coordinates between the warehouse and outside vendors that shipping and receiving dates are accurate through to final destination
- Data entry of sales orders and quotes
- Data entry of receiving of purchase orders and obtaining inbound freight cost
- Generates customer invoices by billing sales orders daily.
- Research product request from sales department and customers.
- Coordinates “Pack and Hold” smallware orders. (Large opening orders with 3-6 week lead time to fill the order 100% complete)
- Works closely with purchasing department on securing needed products, backorders, and pack and holds.
- Works closely with warehouse on researching product availability, shipping status, and pack and holds
- Receive incoming calls from customers to service their needs.
- Assists customers with “will call” orders.
- Effective communication and collaboration between departments.
- Presents oneself as a positive role model to internal and external contacts within the company. Acts with integrity.
- Maintains confidentiality of project and customer information.
- Completes all assigned tasks with a high degree of accuracy and timeliness.
- Keeps work area including desk, files, and work area clean and organized
- Follows safe work practices at all times. Encourages fellow employees to do the same.
- Adheres to all department and company policies and procedures.
- Fill in for receptionist during breaks or as needed
COMPETENCIES:
- Superior customer service attitude with unwavering commitment to the customer, team, and Company
- Clear, concise, and genuine phone presence
- Excellent communication skills, both verbal and written
- Excellent interpersonal skills
- Outstanding problem solving skills
- Intermediate math skills
- Ability to prioritize and multi-task in a fast-paced and demanding environment
- Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
- Strong organizational skills
- Highly motivated and self-directed
- Results oriented team player with a committed effort to meet goal numbers
- High attention to detail
- Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
- Strong professional work ethic
- Working knowledge of AS400 system
- Working knowledge of Auto-Quotes system
QUALIFICATIONS & EXPERIENCE:
- High school diploma
- Bachelor’s degree preferred
- CFSP Certification a plus
- 2+ years customer service experience
- Ability to successfully pass a background check
TriMark’s commitment to diversity, equity, and inclusion is a purposeful mission of strengthening our organization and those we serve by uniting the unique differences of our employees. This mission is instilled in who we are as a company. We are committed to promoting diversity, equity and inclusion through sharing, education, and experiences. We are greater together through unity in diversity. If you require reasonable accommodation in completing this application, interviewing, completing any applicable pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.
Salary Description $30000 – 50000
