Overview
The Sr. Campaign Operations Manager (SRCOM) is for candidates with 6+ years work experience looking to manage teams responsible for the delivery of digital marketing solutions for Acxiom clients. The SRCOM is responsible for the daily operation of his/her account teams, acting as the quarterback to ensure the timely and quality delivery of various digital solutions such as email campaigns, mobile/SMS programs, and custom web pages and preference centers, to name a few. The SRCOM is the primary daily client contact as it pertains to the delivery of digital marketing solutions and manages the timelines and deliverables across internal cross functional teams. Work directly with client contacts on tactical campaign tasks and be responsible for many operational aspects of your accounts. The SRCOM works closely with team members in the Agency/Consultant division of Acxiom to execute on client solutions requirements. The SRCOM will also work directly with the market specific account management team within Acxiom to align and manage client objectives and level of service expectations across other contracted services on the account.
DUTIES AND RESPONSIBILITIES
The SRCOM is responsible for the following tasks:
+ Translate client requirements and execute on digital marketing solutions and campaigns.
+ Review client requests and delegate responsibility across delivery teams and resources.
+ Offer marketing advice and suggestions on campaigns to the client.
+ Ensure that delivery is within internal process and the agreed upon service levels with our clients.
+ Manage campaign schedules and timelines.
+ Communicate and escalate workload and staffing issues to Senior Manager.
+ Monitor the day-to-day delivery of digital marketing services including email campaigns, data exports, campaign summary reports, web lead capture, etc.
+ Facilitate recurring status calls with the clients.
+ Research and escalate technical and platform related issues that impact our ability to deliver services to the client.
+ Own the scoping and implementation of new client startups.
SKILLS / COMPETENCIES:
+ Bachelor’s Degree.
+ Minimum of 5 years of applicable work experience.
+ Strong project management skills – primary driver of the end-to-end campaign process
+ Establish a campaign plan, including goals, timelines, deliverables, and responsibilities
+ Collaborate with internal teams to gather requirements and meet client deliverables
+ Extremely proactive, highly organized, with proven ability to manage multiple tasks
+ Ability to manage ad hoc requests and collaborate with team members to drive results
+ Resolve issues in timing, quality, performance, etc. and escalate as necessary
+ Ability to prioritize and focus, with strict attention to detail
+ Strong QA skills
Nice to have skills:
+ Basic HTML knowledge / coding
+ Strong understanding of the Wireless Telco business
+ Possess knowledge of Acxiom products as it relates to email marketing solutions
+ Technically literate and comfortable working with Acxiom internal platforms and with Internet technologies, with a desire to build technical knowledge #GD17
**Primary Location City/State:**
Homebased – Conway, Arkansas
**Additional Locations (if applicable):**
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
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Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .
Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM_MX_AVISO_DE_PRIVACIDAD_EMPLEADOS_Privacy_Notice_Workday.pdf) .
