Overview
Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
Reports to: Patient Access Supervisor
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient’s caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician’s office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements
Maintains an acceptable registration error rate & collections goal.
*Minimum Education*
High school diploma or equivalent – Required
*Minimum Education*
Two years college or medical office specialist education – Preferred
*Required Skills*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.
*Required Skills*
Certifications:
Basic Life Support (BLS) from American Heart Association training center – Required within 90 days of employment, if not current upon hire
*Minimum Work Experience*
2 years experience in hospital patient access/registration or medical office with emphasis on medical insurance and collections/accounts receivable – Required
Appropriate level of other hospital clerical or relevant customer service experience given consideration in lieu of
**Job:** **Administration/Clerical*
**Organization:** **
**Title:** *Patient Access Rep ED SS PT 5P-9P*
**Location:** *Tennessee-Gallatin*
**Requisition ID:** *7457-10582*
