Overview

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Distributes and explains forms, documents, and educational handouts to patients or family members.

Meets with patient or patient’s caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.

Communicates with admitting physician’s office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.

Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

NONESSENTIAL FUNCTIONS

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.

Promotes cooperative relationships among health care teams by communicating information, responding to requests, building rapport, participating in team problem-solving methods.

Contributes to the maintenance of a safe working environment and the employee’s own personal safety.
Recognizes safety hazards and takes action to maintain a safe environment for patients, staff, visitors and community.

Participates in performance improvement projects and processes.

Functions as a preceptor or an educational resource in the initial and on-going orientation of new department personnel.

FUNCTIONAL DEMANDS

Populations Served

X Does not treat or care for patients.
â–¡ Neonate (<30 days)
â–¡ Infant (<1 year)
â–¡ Early Childhood (1 year and <5 years)
â–¡ Late Childhood (5 years and <13 years)
â–¡ Adolescent (13 and <17 years)
â–¡ Young Adult (17 to <30 years)
â–¡ Middle Adult (30 years to 60 years)

Protected Health Information

Type of Protected Information Accessed:
X Demographic
â–¡ Clinical
X Insurance
X Financial
â–¡ Complete Medical Record

*Bloodborne Pathogens Exposure*

While performing this job, occupational exposure is present for all employees

Physical Requirements – Physical Dexterity and Effort: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67-100%

Bending/Stooping â–¡ rarely, â–¡ occasionally, X frequently, â–¡ constantly Climbing X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Keyboard Data Entry â–¡ rarely, â–¡ occasionally, â–¡ frequently, X constantly Kneeling X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Lifting/Moving Patients X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly Reaching â–¡ rarely, â–¡ occasionally, X frequently, â–¡ constantly
Repetitive Foot/Leg Movements â–¡ rarely, â–¡ occasionally, X frequently, â–¡ constantly
Repetitive Hand/Arm Movements â–¡ rarely, â–¡ occasionally, â–¡ frequently, X constantly Running X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Sitting â–¡ rarely, â–¡ occasionally, X frequently, â–¡ constantly
Squatting â–¡ rarely, X occasionally, â–¡ frequently, â–¡ constantly Standing â–¡ rarely, X occasionally, â–¡ frequently, â–¡ constantly Walking â–¡ rarely, X occasionally, â–¡ frequently, â–¡ constantly
Pushing / Pulling: 0-25 lbs. â–¡ rarely, X occasionally, â–¡ frequently, â–¡ constantly
Pushing / Pulling: 26-75 lbs. X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Pushing/Pulling: over 75 lbs. X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Lifting/Carrying (non-patient) : 0-25 lbs. â–¡ rarely, X occasionally, â–¡ frequently, â–¡ constantly
Lifting/Carrying (non-patient) : 26-75 lbs. X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Lifting/Carrying (non-patient) : over 75 lbs. X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly

Visual Acuity, Hearing and Speaking: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67100%

Audible Speech â–¡ rarely, â–¡ occasionally, â–¡ frequently, X constantly Hearing Acuity â–¡ rarely, â–¡ occasionally, â–¡ frequently, X constantly
Smelling Acuity X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Taste Discrimination X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Vision: Depth Perception â–¡ rarely, â–¡ occasionally, â–¡ frequently, X constantly
Vision: Distinguish Color x rarely, â–¡ occasionally, â–¡ frequently, constantly Vision: Seeing Far â–¡ rarely, â–¡ occasionally, â–¡ frequently, X constantly
Vision: Seeing Near â–¡ rarely, â–¡ occasionally, â–¡ frequently, X constantly

Biological: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67-100%

Biohazardous waste/ hazards X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Blood and/or bodily fluids â–¡ rarely, X occasionally, â–¡ frequently, â–¡ constantly
Communicable diseases/pathogens â–¡ rarely, X occasionally, â–¡ frequently, â–¡ constantly

Chemical: Rarely <1%, Occasionally 1-33%, Frequently 34-66%, Constantly 67-100%

Asbestos or lead X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Cytotoxic Chemicals X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly Dust X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Hazardous Chemicals X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly Gases/Vapors/Fumes X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Hazardous Medication X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly
Latex X rarely, â–¡ occasionally, â–¡ frequently, â–¡ constantly

*COVID-19 Risk Level*

High

ORGANIZATIONAL EXPECTATIONS

Service, Vision and Conduct

Puts patients first always.
Strives daily to give all customers, both internal and external, excellent care/service.
Performs job duties in a manner that supports WCFH's core values & Code of Conduct, and in support of the mission of the organization.

Copyright © 2023 HealthStream, Inc. All Rights Reserved.

Build: 13.01.28.895.1015 | AO: 50625

JOB REQUIREMENTS

Minimum education

High school diploma or equivalent required, may be substituted year for year with directly related experience.*Minimum Work Experience*

Previous customer service experience is strongly preferred.

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Knowledge of medical terminology strongly preferred.
Basic telephone skills and etiquette.
Proficiency in keyboarding and Microsoft Office products – Word and Outlook Strong interpersonal skills

**Job:** **Nursing*

**Organization:** **Wythe County Community Hospital*

**Title:** *Nurse Extern ER PRN*

**Location:** *Virginia-Wytheville*

**Requisition ID:** *7454-3306*

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