Overview
*Raleigh General Hospital*
Who We Are:
*People are our passion and purpose.*Come work where you are appreciated for who you are not just what you can do. Raleigh General Hospital is a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.
Where We Are:
Beckley is an ideal place to live and boasts many scenic, cultural, and recreational opportunities. From restaurants and breweries to art galleries and unique attractions, Beckley is an outdoor playground with something for all tastes.
Why Choose Us:
· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
· Competitive Paid Time Off / Extended Illness Bank package for full-time employees
· Employee Assistance Program – mental, physical, and financial wellness assistance
· Educational assistance and tuition assistance for qualified applicants
· Professional development opportunities and CE assistance
· And much more…
*Position Summary:*
Manages the daily operation of all patient access functions in their assigned area. Implements and supports HSC process, policies and procedures. Works with the Patient Financial Services Director or Assistant Director of Patient Access and HSC support team in identifying opportunities for improvement in customer satisfaction, quality performance and fiscal responsibility.
*Essential Functions:*
Determines, coordinates and supervises daily staffing assignments and levels, consistent with budget guidelines and departmental needs.
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Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with
performance evaluations and disciplinary actions.
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Assesses and ensures quality of services delivered and facilitates staff development programs.
Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
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Performs staff responsibilities as needed to fulfill required service levels.
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Leads the handling and resolution of complex issues and complaints.
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Recommends resources, equipment, space needed by the department and may participate in the selection of new vendors or outside services.
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Interviews candidates for employment and makes recommendations for hiring of new staff.
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Monitors and maintains Up-Front Collection goals. Maintains productivity statistics for direct reports.
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Evaluates staff requests for time off, holidays, vacation, sick time to ensure adequate staffing to cover patient care needs.
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Initiates, edits and/or approves payroll or personnel documents.
*Minimum Education*
High school diploma or equivalent – Required
Prefer Associates Degree in Business, Health Care Administration or related field.
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*Required Skills*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
Ability to prioritize work assignments to meet varying, competing deadlines; time management and organizational skills.
Ability to operate standard office equipment, including but not limited to, computer, calculator, printer, copier, fax, scanner and telephone.
Must be available to be on-call to resolve issues or provide staffing coverage.
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*Minimum Work Experience*
Three to five years of recent, progressive related experience in a healthcare setting. Previous supervisory experience strongly preferred.
EEOC Statement:
Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
**Job:** **Nursing Management*
**Organization:** **Raleigh General Hospital*
**Title:** *Patient Access Supervisor-ED*
**Location:** *West Virginia-Beckley*
**Requisition ID:** *7418-10671*
