Overview
**Description**
The Associate Biomedical Technician is responsible for installation, electrical safety inspections, periodic maintenance, performance testing and major and minor repairs ofmedical equipment in assigned areas ofthe hospital, as well as external/retail clients. TheAssociateBiomedicalTechnicianoperatessophisticatedtest equipmentandinstrumentationfor inspections, performance tests, and periodic maintenance/repairs ofmedical equipment. The testing data acquired from said testing is analyzed and may be prepared for reports.
**Essential Functions:**
Communication
Understands the importance ofcommunication and follows defined standards.
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* Actively listens to and interprets the customer’s needs.
* Discusses issues with team members.
* Ensures critical events are communicated in a timely manner to the appropriate parties until resolution.
* Clearly articulates caregiver issue and solution in terms the caregiver understands.
* Takes direction from leadership and asks questions when needed.
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Critical Thinking
* Is willing to use all available sources for information (including knowledge articles) and can work through problems
methodically.
* Focuses on the critical tasks and seeks guidance for ambiguity.
* Escalates problems and issues in a timely manner, knowing when and who to escalate problems within yo ur team.
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Customer Focus
* Places the customer at the forefront of all work efforts.
* Ensures customer requests for service are handled in a manner that promotes high customer satisfaction and provides
customer with a positive experience.
* Gathers pertinent information associated with caregiver issues, needs & requirements, and communicates thoroughly
to other IS organizations (both Providence and vendors) during ticket handoff in order to minimize customer interruptions and avoid duplicate information requests.
* Develops and maintains solid working relationships with all impacted users within the areas that they support.
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Independent Work
* Willing to reprioritize and adjust to changing conditions.
* Quickly learns new information as needed, whether it is knowledge required for solving a problem, or simply a new
skill.
* Adheres to documented standards, policies and procedures for documentation, ticketing processes, and handling
expectations. Operating within SLAs / team goals.
* Remains calm and professional at all times.
* Defines and meets their own work-related goals including all assignments independently and in a timely manner.
* Stays on task during the workday.
* Updates all work orders / tickets and asset information without supervision.
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Leadership
* Demonstrates PSJH core values ofcompassion, dignity, justice, excellence, and integrity to caregivers, patients,
visitors, and the community. Provides quality service in the performance ofwork assignments and duties.
* Provides high quality support and services while providing excellent Customer Service to all PSJH caregivers and
partners.
* Works with all PSJH IS organizations to accommodate customer issues and requests, following through to completion.
* Relates and responds well to guidance, coaching and established direction.
* Meets the basic job duty expectations and responsibilities as defined by the job descrip tion.
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Teamwork
* Maintains established department policies and procedures, improving organization performance programs, and
patient/customer safety standards.
* Works collaboratively across the business to build partnerships strengthening customer support satisfaction.
* Adapts communication style to meetneeds ofothers.
* Participates in team efforts and initiatives.
* Responds to circumstances and needs ofthe team, shares information with others and willingly participates in the
achievementofteam goals.
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Time Management
* Arrives to scheduled events on time.
* Able to prioritize tasks from most to least important.
* Communicates when unable to meet expectations.
* Uses Providence time management tools effectively and in alignment with policies and procedures.
* Timely with tickets, meeting company SLA’s.
Job Knowledge, Skills and Abilities:
Documentation:
* Maintains accurate CMMS documentation for compliance with Regulatory standards
* Performs incoming inspections on new medical devices and documents all required information in the CMMS database
* Creates new standard documentation
* Researches vendor documentation and publishes to the team, uploading to a standard location.
* Documents existing workflows.
* Clearly documents work order progress and closure details using standard Providence toolset.
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Regulatory Requirements:
* Demonstrates a basic knowledge ofOEM instructions when doing repairs, calibration and tests.
* Demonstrates a basic knowledge ofdepartment policies, procedures and standards.
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Technology Foundations:
* Electronics Theory:
◦ Demonstrates a basic knowledge of electronic theory, technology, and test equipment.
◦ Demonstrates basic knowledge ofcolor code conventions used in componentand wiring marking.
◦ Operates basic hand-tools, power tools, and test equipment used in the repair, testing and calibration of medical
equipment.
◦ Takes safety precautions while performing service-related activities with electrical equipment.
* Medical Devices:
◦ Performs basic repair, calibration, testing, and preventative maintenance on assigned medical equipment according to
manufacturer’s specifications.
◦ Demonstrates knowledge ofbasic anatomy and physiology.
◦ Runs basic diagnostic programs on medical devices and uses results to identify any issues. Follows through on any
necessary repairs/calibrations.
* Operating Systems & Networks:
◦ Knowledgeable in the basic operation of Providence medical assets (e.g., computers, servers, network equipment). ◦ Runs basic diagnostic programs (e.g., ScanDisk, Ping).
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Clinical Engagement:
* Communicates both verbally and in writing with staff and visitors.
* Understands the basic business requirements ofthe clinical caregiver.
**Required qualifications:**
+ Must be able to be on call.
+ Position requires driving, a valid driver’s license and proof of insurance per company policy.
+ Must be able to work a flexible schedule and overtime if required.
+ Required to have completed Coursework/Training Electronics Technology, Military or Technical Training (Certificate).
**Preferred qualifications:**
+ 1 year Experience in repair of biomedical equipment or equivalent field
+ Associate degree Biomedical Equipment Technology or Electronic Technology Degree
**Why Join Providence?**
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**Requsition ID:** 240582
**Company:** Providence Jobs
**Job Category:** Clinical Equipment
**Job Function:** Clinical Support
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Technical/Skilled Support
**Department:** 4011 SS ISSTE CT SRVC SOCAL Clinical Engineering
**Address:** CA Fullerton 101 E Valencia Mesa Dr
**Work Location:** St Jude Medical Center
**Pay Range:** $28.47 – $45.30
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
