Overview
Job Summary:
Customer liaison for reporting and external failures, Internal liaison for quality problems to include problem solving and follow-up, continuous improvement activities (i.e., scrap reduction, downtime reduction, etc.). This job could also require extensive travel domestically and internationally.
Essential Job Functions
- Daily review and disposition of customer returns
- Problem solving/analysis of returns
- Monthly PPM reporting (customer/internal)
- Monthly MQC (Control Plan)/IS/FMEA audits
- Customer support (meetings, planning, documentation)
- Support operations (production of parts)
- Warranty parts analysis, when requested by the Warranty QE
- Service part (create inspection standard, resolve SQPR issues)
- Daily Kaizen reporting on plant floor
- Lead Daily Strike Team Meetings until issues are closed out
- Support QC Technicians in decision making
- Support Lab Technician
- Lead Scrap Reduction Team & improve top issues with Production Department
- Submit Continuous Improvement ideas
- Lead Internal / External Audits – IATF system knowledge
- Other items as directed by Quality Manager
Job Type: Full-time, Salary
Hours: M-F 7am start to 4-5pm, some Saturday work when necessary.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Job Type:Full Time
