Overview
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IDR is seeking an IT Program Manager (Infrastructure) to join one of our top healthcare clients onsite in Denver, CO. This will be a contract position with potential to extend. If you want to join a large organization and work within an ever-growing team-oriented culture, apply now! Its Highly Desired for this position to be hybrid onsite in Denver, CO
Position Overview/Responsibilities for the IT Program Manager (Infrastructure):
- Coordinate the CCaaS and CRM implementation and integration projects, specifically NICE CXOne
- Work closely with IT Lead, cross-functional teams, and assigned workstream project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for each project workstream
- Responsible for overall execution of the program to meet scope and schedule
- Manage program and project teams and coordinate and delegate cross-project initiatives
- Identify key requirements for cross-functional teams and external vendors
- Ensure program adherence to required IT methodology (e.g., release/deployment approach/methodology; design-to-deployment governance process [gating, testing, QA, etc.])
Required Skills for the IT Program Manager (Infrastructure):
- Healthcare information systems and user experience
- Agile/SCRUM experience
- CCaaS implementation experience; specifically leading full-scale deployments of NICE CXOne
- CRM/Workflow experience for CCaaS agent desktop, CXOne Implementation
- Salesforce, Google Cloud and ServiceNow experience is a plus
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details: $100-114/hr
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
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Job Type:full_time
