Customer Care Specialist, Lancaster

Overview

Are you an outgoing people person who loves the thrill of making a deal? We’re looking for you! TriStarr’s client, a car dealership in Lancaster, PA, is seeking a Customer Care Specialist to respond to customer inquiries, guide them through the vehicle purchasing process, and ensure a positive experience. This role requires excellent communication skills, knowledge of vehicle features, and the ability to exceed sales targets. You will foster relationships with prospects, manage follow-ups, and provide personalized service to encourage repeat and referral business.

Key Responsibilities:

Customer Engagement:

• Respond to inquiries via phone, email, FaceTime, etc.
• Send videos of vehicles of interest using the VIN Solutions app.
• Proactively follow up with customers based on predetermined work plans.
• Determine vehicle needs through attentive questioning and recommend alternative choices as necessary.
• Inform customers about new products and features that align with their interests.

Sales Process & Post-Sales Support:

• Maintain a prospect development system and set appointments.
• Meet with prospects to review vehicle options and finalize sales.
• Collaborate with dealership staff for smooth transactions.
• Deliver vehicles, schedule first service appointments, and complete OS Plus/Connectivity/Sync for new customers.
• Implement a follow-up system to promote repeat business and referrals.
• Ensure consistent customer satisfaction through timely follow-ups.

Sales Targets & Professional Growth:

• Maintain personal income goals aligned with dealership standards.
• Stay current on industry trends and sales techniques.

Qualifications:

• Outgoing and motivated personality.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Experience in customer service or sales, particularly in the automotive industry, is preferred.
• Familiarity with CRM tools like VIN Solutions.
• Goal-oriented with a passion for exceptional customer experiences.
• Flexibility to meet prospects at their preferred locations.

Job Type: Temp-Perm
Pay Rate: $17/hr.
Hours: Full-Time, Mon.-Fri.
Location: On-site
Job Type:full_time