Overview
**Description**
**Providence Health Plan is calling an Associate Customer Care Coordinator who will:**
+ Serve as a member of a service team that supports multiple regions with a primary purpose to provide Health Plan customers outstanding, seamless service in a call center-based team environment
+ Be Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers
+ Provide detailed benefit quotes
+ Review eligibility and premium information on a broad portfolio of products
+ Assist members in selecting medical homes and primary care physicians
+ Educate members and providers in the appropriate use of health plan and clinic services
+ Research and respond to claims and authorization inquiries
+ Maintain knowledge of complex custom networks
+ Resolve customer issues and concerns
+ Possess a calm demeanor and ability to remain focused, professional and utilize training to direct callers in crisis
**_Please note the following important details regarding this role:_**
+ This posting is for multiple openings of an Associate Customer Care Coordinator
+ Providence Health Plan is hiring for the following specialty customer support groups:
+ Commercial
+ Medicare
+ These positions are affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon
+ **Work Week:** Monday – Friday
+ **Work Shift:** 8am-5pm
+ **Training Requirements:**
+ This position will require onsite presence for training, 3 days per week
+ Onsite work days are defined by manager and training departmental needs
+ Initial Training Period: 8-12 weeks
+ Training period may extend for a longer period of time based upon performance
+ Pay Differential for Fluent Bi-Lingual English / Spanish speaking individuals based upon meeting language testing requirements and performance
**Providence welcomes applicants to apply that live within a daily commutable distance (20-30 miles) of the following office location:**
+ **Oregon:** Beaverton
**Required qualifications for this position include:**
+ 2 years’ experience working in a high-pressure customer facing service environment with a proven track record of learning and applying complex concepts
+ Combined customer service experience may be defined as follows:
+ 2 Years: Customer Service within a Healthcare Setting
+ 2 Years: Healthcare: High Volume Call Center
+ 2 Years: Healthcare: Claims
+ 2 Years: Healthcare: Medical Billing / Insurance Verification
+ 2 Years: Healthcare: Insurance Policy Support
+ 2 Years: Healthcare: Benefits Advocacy
+ 2 Years: Healthcare: Benefits
+ 2 Years: Healthcare: Administrative Office
+ 2 Years: Healthcare: Patient Care Services
+ 2 Years: Banking
+ 2 Years: Retail
+ 2 Years: Healthcare: Certified Nursing Assistant
+ 2 Years: Healthcare: Medical Assistant
+ 2 Years: Healthcare: Home Health and Hospice
+ 2 Years: Healthcare: Pharmacy
+ 2 Years: Healthcare: Nutrition Services
**Preferred qualifications for this position include:**
+ Bilingual: Fluent in both Spanish and English
+ Experience working in an office setting
+ Experience working in a health care environment
+ Call center customer service experience
**Why Join Providence Health Plan?**
**Our** **best-in-class benefits** **are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our** **Mission** **of caring for everyone, especially the most vulnerable in our communities.**
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
**Requsition ID:** 332890
**Company:** Providence Jobs
**Job Category:** Claims
**Job Function:** Revenue Cycle
**Job Schedule:** Full time
**Job Shift:** Multiple shifts available
**Career Track:** Admin Support
**Department:** 5018 OPS CUST SERVICE COMMERCIAL OR REGION
**Address:** OR Beaverton 3601 SW Murray Blvd
**Work Location:** Murray Business Ctr Beaverton-Beaverton
**Workplace Type:** Remote
**Pay Range:** $19.02 – $29.06
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
