Overview
Performs a variety of complex scheduling and pre-registration activities for patients seeking access to hospital services
Reports to: Patient Access Supervisor
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the HIS system with timeliness and accuracy.
Drag Edit Delete
Distributes and explains forms, documents, and educational handouts to patients or family members.
Drag Edit Delete
Communicates with admitting physician’s office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Drag Edit Delete
Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Drag Edit Delete
Coordinates schedule(s) to provide patients with convenient testing appointment(s)
Drag Edit Delete
Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements
Drag Edit Delete
Maintains an acceptable registration error ratio & collection goal
*Minimum Education*
High school diploma or equivalent – Required
Drag Edit Delete
*Minimum Education*
Two years of college or medical office specialist education – Preferred
Drag Edit Delete
*Required Skills*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.
Drag Edit Delete
*Minimum Work Experience*
2 years experience in hospital patient access/registration or medical office with emphasis on medical insurance and collections/accounts receivable – Required
Other hospital clerical experience given consideration
**Job:** **Administration/Clerical*
**Organization:** **HighPoint – Sumner Corporate Offices*
**Title:** *Pre-Arrival Representative*
**Location:** *Tennessee-Gallatin*
**Requisition ID:** *7457-12375*
