Overview
**Description**
**_Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. As a Providence Health Plan caregiver, you’ll apply your specialized training to deliver world-class health with human connection and make a difference every day through your extraordinary care._**
**_Administrative Services Only (ASO) is a type of business arrangement used by employers who hire an outside company to administer certain employee health benefits. The vendor provides administrative services only, not the benefit itself._**
**Providence Health Plan is calling an Associate Customer Care Coordinator: Administrative Services Only (ASO) who will:**
+ Serve as a member of a service team that supports multiple regions and whose primary purpose is to provide Health Plan customers with outstanding, seamless service in a call center based team environment
+ Be Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers
+ Provide detailed benefit quotes, eligibility and premium information on a broad portfolio of products
+ Assist members in selecting medical homes and primary care physicians
+ Educate members and providers in the appropriate use of health plan and clinic services
+ Research and respond to claims and authorization inquiries
+ Utilize knowledge of complex custom networks and resolve customer issues and concerns
**_Please note the following important details regarding this role:_**
+ This posting is for multiple openings of an Associate Customer Care Coordinator
+ This role requires flexibility to work an assigned shift between the hours of 6am-6pm, Monday – Friday
+ This position will require onsite work days for trainings
+ This position will require to an in office presence, 3 days per week, for the first 12 weeks of initial training
**_Providence welcomes residents to apply that live in the State of Oregon within a daily commutable distance (20-30 miles) of our office location listed below:_**
+ **Oregon:** Beaverton
**Required qualifications for this position include:**
+ 2 years’ experience working in a high pressure customer facing service environment with a proven track record of learning and applying complex concepts
**Preferred qualification for this position include:**
+ Experience working in an office setting
+ Experience working in a health care office setting
+ Call center customer service experience
+ Medicare operations experience
**Why Join Providence?**
**Our** **best-in-class benefits** **are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our** **Mission** **of caring for everyone, especially the most vulnerable in our communities.**
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
Providence has been serving the Pacific Northwest since 1856 when Mother Joseph of the Sacred Heart and four other Sisters of Providence arrived in Vancouver, Washington Territory. As the largest healthcare system and largest private employer in Oregon, Providence is located in areas ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women’s services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**Requsition ID:** 244245
**Company:** Providence Jobs
**Job Category:** Claims
**Job Function:** Revenue Cycle
**Job Schedule:** Full time
**Job Shift:**
**Career Track:**
**Department:** 5018 OPS CUSTOMER SERVICE ASO OR REGION
**Address:** OR Beaverton 3601 SW Murray Blvd
**Work Location:** Murray Business Ctr Beaverton-Beaverton
**Pay Range:** $17.91 – $27.90
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
