Overview
ASSOCIATE SYSTEMS ENGINEER – REMOTE
ARC Group has an immediate opportunity for an Associate Security Specialist with incident response experience! This position is 100% remote. This is starting out as a contract position running through May 2024 with strong potential to extend longer or possibly convert to FTE. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply.
100% REMOTE!
Candidates must have permanent work authorization and work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role.
Description:
Associate IT Systems Engineers for Infrastructure Automation are responsible for monitoring ticketing queues, providing troubleshooting for failed automation scripts, and contributing to process improvements based on operational observances. Associate IT Systems Engineers provide technical support, troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions.
Essential functions:
- Manages system/application environment and ongoing operations
- Contributes process improvements based on incident resolution tasks
- Troubleshoots failure of processes, scripts, and technologies
- Monitors ticketing queues and ensures timely processing of tickets
- Researches, designs, implements and tests technology solutions
- Proactively monitors and reports performance and utilization of assigned technologies
- Resolves alerts and performs remediation activities
- Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
- Collects and presents data for reporting and planning
- Assists with developing tactical strategies, processes and procedures related to systems/application administration
- Collaborates with IT and business area partners on work groups and initiatives
- Determines best course of action for meeting business needs
- May provide input into infrastructure architecture designs
- Writes programming/scripting
- May participate in Disaster Recovery planning and exercises
- Ensures execution and alignment to architectural standards and blueprints.
- Performs on-call activities as needed for the environment and technologies
Requirements:
- Basic understanding of computer systems, operating systems, software, networking, and programming.
- Familiarity with troubleshooting techniques and ability to resolve basic IT issues.
- Experience implementing and administering/managing technical solutions in major, large-scale system implementations.
- Strong communication and customer service skills, with the ability to work with both technical and non-technical customers.
- Ability to manage tasks independently and take ownership of responsibilities.
- Ability to learn from mistakes and apply constructive feedback to improve performance.
- Strong attention to detail and ability to follow instructions.
Preferred Skills/Requirements:
- Experience with scripting and programming languages such as PowerShell, C#, Python, and Ansible.
- Experience with Linux and Windows Server operating systems.
- Experience using Git for version control
- Knowledge of ITIL Best Practices
- ITSM and Ticketing solutions such as Remedy or Service Now
Preferred Education:
Associate degree in Computer Science, Computer Engineering, Information Technology or equivalent work experience
REQUIRED EDUCATION/EXPERIENCE:
- HS diploma or GED required
- 0-2 years of experience in IT Support, Help Desk, Systems Engineering, or a related field with a strong desire to learn
- Must have strong troubleshooting experience
- Must know how to read code or scripting (not writing) and be able to troubleshoot based on incident error messages
- PowerShell scripting experience is A HUGE PLUS
Would you like to know more about our new opportunity? For immediate consideration, please send your resume directly to John Burke at johnb@arcgonline.com or apply online while viewing all of our open positions at www.arcgonline.com.
ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.
Position offered with no fee to candidate
Job Type:full_time
