Overview
ASSOCIATE TECHNOLOGY SPECIALIST – REMOTE
ARC Group has an immediate and very exciting opportunity for an Associate Technology Specialist! This position is starting out as an onsite position during training and can then be worked remotely. This is a contract position running through September 2024 with strong potential to extend longer or convert to FTE. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply.
100% REMOTE!
Candidates must be eligible to work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role.
Job Description:
Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps. Responsible for safeguarding confidential information and documenting issues and resolutions. The Technology Specialist has the experience and knowledge to resolve most complex problems.
Essential functions:
- Assist customers via phone, instant messaging and ticket support
- Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
- Analyze, document, and resolve issues and requests
- Refer more complex issues and requests to more senior Technology Specialists
- Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
- Utilizes scripts and available tools when assisting customers
- Provide input to and modifies department documentation
Requirements:
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
- Basic understanding of the following:
• Mainframe Operating Systems.
• Linux/Unix Operating Systems.
• Telephony Support Applications (Cisco Call Manager, etc.)
• Remote Connectivity Applications (Citrix, etc.)
• Faxination Solutions
• Microsoft Sharepoint
• Video Conferencing solutions and software (Picturetel, etc.) - Ability to communicate technical information clearly and articulately
- Shiftwork required – Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.
- Technical Help Desk or Call Center experience.
- Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
Required Experience:
1+ years of relevant work experience
Preferred Education:
Bachelor's degree in a related field
Required Education:
High school diploma or GED
Would you like to know more about our new opportunity? For immediate consideration, please send your resume directly to John Burke at johnb@arcgonline.com or apply online while viewing all of our open positions at www.arcgonline.com.
ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.
Position offered with no fee to candidate.
Job Type:full_time
