Overview
Claims Representative
Contract: Long Term
On-site: 100%
Local Candidates Only
Permanent residents only, no c/c.
Responsibilities:
- Reviews, examines, and processes unemployment (UI) claims
- Obtains information required to ensure timely and appropriate processing of claims
- Works with claimants, employers, and/or other parties to obtain information and/or documentations to verify eligibility status and/or resolve problems or issues regarding UI benefits claimant payments and/or employer charges
- Conducts research, reviews claim request, and initiates corrective action to resolve claim problems
- Provides administrative and programmatic support, maintains confidential claim files, prepares reports, and responds to inquiries in a timely and professional manner
Requirements:
- Working knowledge of UI benefits eligibility requirements, basic accounting principles, and office operations
- Strong customer service, oral and written communication, and data entry skills
- Ability to work independently and as a team member
- Respond to inquiries timely and professionally
- Work well with the public and internal and external staff
- Provide technical assistance;
- Prioritize workload within established time constraints
- Collect and analyze information to make determinations
- Prepare reports
- Process UI claim information
- Resolve problems; record and enter information into a database; and interpret and apply program requirements
- Experience entering and reviewing data in a mainframe and PC based system environment (such as VUIS or related system)
- Providing administrative support, reviewing claims, and/or working with UI benefit programs
Education:
Graduation from high school, GED, and/or equivalent experience and training
Job Type:full_time
