Overview
Corporate Event Planning Specialist
ARC Group, a Forbes-ranked top 20 recruiting and executive search firm, is seeking a highly skilled Corporate Event Planning Specialist to join our team for an exciting project with an International Leader in Hospitality. This role is a 4 month contract opportunity onsite in Miami, FL.
Job Description:
The Corporate Event Planner Specialist owns the seamless delivery and execution of all Corporate Meeting & Incentive Groups and is responsible for planning all aspects of Corporate, Meetings and Incentive groups from day of contract execution until sailing termination. The Event Planner of Corporate Service will liaise with clients (Incentive Houses, Corp Directs, Buyers, C level Decision Makers and Meeting Planners) to identify their needs and ensure customer satisfaction and successful onboard execution while seeking, whenever possible, opportunities to upsell onboard packages to maximize opportunities for revenue generation.
The Corporate Event Planner Specialist of Corporate Service will negotiate and secure onboard venue space and coordinate Audio / Visual requirements, offer ensure F&B options, branding are arranged for each assigned program and all other program enhancements. This person must be able to anticipate program needs, recommend creative solutions, discern work priorities and meet deadlines with little supervision.Â
Essential Duties And Responsibilities
• Owns and oversees the overall coordination process for assigned accounts and group programs by ensuring that all aspects are processed in an accurate and timely manner.
• Responds to all inquiries relating to the program planning through phone or through written correspondence while adhering to departmental guidelines.
• Liaison with the Corporate Sales Team to ensure a successful turnover of contract which will allow for seamless execution
• Seeks to upsell onboard amenities and packages to corporate clients throughout the life of the contract
• Responsible for achieving annual departmental, as well as pre cruise onboard revenue goals • Liaisons with Onboard Revenue teams for Shore-Excursions, Spa, F&B, Specialty Restaurants, Internet and Photo to drive pre-cruise sales
• Reviews all aspects of group contract, including verification of cabin inventory, pre-approved venue conformation and amenities, air requirements, hotel packages, accounting invoices, payments, commission refunds, manifests and documentation.
• Clearly explains expectations to prevent miscommunications between client and the Meeting Planners.
• Conducts Week of Sailing Calls to review all program details in the amenity report and to make program adjustments is necessary.
• Finalizes and processes amenities in both the AS400 and Affair ware systems.
Researches the logistics and costs of amenity requests, processes all pertinent materials to be sent on board the ships and is responsible for communicating verbally and in written form to all supporting departments in relation to amenity/function requests.
• Escorts Day site, site sailing and program sailings as well as conducts Recon meetings as needed
• Processes and enters AFCs received for correction or additions to groups.
• Establishes an excellent business relationship between assigned accounts and client and anticipates the needs of assigned accounts and advises them of opportunities to sell additional business.
• Communicates terms and conditions of all new groups booked to assigned accounts.
• Reviews all exceptions to policy with Department Supervisor
• Continuously seeks out new and innovative ways to maximize the business relationship between assigned accounts and client.
• Provides pre and post problem resolution
Education, Experience, Knowledge & Skills
• Bachelor’s degree (BA) from a four-year college or university preferred; or three to five years of related experience in (Event Planning, Sales or Customer Service)
• Must have Coporate Event Planning experience
• Experience (phone sales, customer service and/or event coordination)
• Must have the ability to analyze problems and follow a logical course for their resolution.
• Must be able to view a situation from all angles and determine the best course of actions, considering all details.
• Service Oriented with a Strong Sales Focus
• Creative Thinker
• Ability to manage multiple projects and work assignments at one time
• Ability to accomplish projects with little supervision
• Possess fantastic customer service ethic and high expectations for quality
• Detail oriented
• Excellent communication skills, including writing, proof reading skills and speaking
Knowledge And Skills
AS400, Affair ware, Microsoft Office, insight
Financial Responsibilities
Responsible for reconciliation of all financial transactions for all Corporate, Meeting and Incentive Programs:
• Cross-referencing of payments
• Focus on driving pre-sail onboard revenue
• Ensuring all payment and cancellation terms are aligned with contract terms and conditions
• Processing refunds as necessary
• Ensuring accurate pricing
• Achieving annual goals set by Management
• Accurately manage cancellation fees Work Environment
• May require limited travel • May require nights, weekends or holidays
Would you like to know more about our new opportunity? Great! For immediate consideration, please send your resume directly to Siana Mason at smason@arcgonline.com or call, 954-715-4788. You may also view and apply for our open jobs online at https://www.arcgonline.com
ARC Group is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed.
ARC Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Position offered by No Fee Agency to candidates.
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Job Type:full_time
