Overview
Merritt Massey – State Farm Agency, located in Milledgeville, GA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is position focused on Customer Service and sales support for a well-established State Farm Agent. Insurance experience is not required as we will train the right person with the right skill set!
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
This is NOT a remote position, please only apply if you can come into our local agency.
Responsibilities include but not limited to:
- Answer phones and greet clients.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Provide sales support
You will receive:
- Hourly pay plus bonus
- Paid time off (vacation and personal/sick days, holidays)
- 401k, 6% match with profit sharing
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements
- Excellent communication skills – written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
- Fire / Casualty license (must be able to obtain)
- Life / Health license (must be able to obtain)
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Job Type:Full Time
