Overview
If you’re a Design Researcher (CX) looking to take your career in a new trajectory, we’d like to introduce you to this exciting opportunity.
(This is a hybrid career opportunity with three days on-site and two days remote).
We are engaged in a project that requires a Design Researcher (CX) on a consulting to potential full-time direct employee capacity who will conduct customer centric research in support of the organization’s innovation strategy and goals.
In this role, the Design Researcher (CX) will:
- Perform enterprise design research plans and strategy for consumer facing products that includes promoting the use and organizational understanding of human-centered design practices to help business drive design and innovation.
- Assist in developing and working with consumer research communities, focus groups and performing In-depth Interviews (IDI) for qualitative research.
- Plan and implement surveys, in-home visits and other consumer research methods to discover the motivations, behaviors and needs of customers.
- Translate research into valuable insights and strategies that includes customer segmentation to help foster design innovation and create experiences that connect with customers.
- Develop compelling and memorable stories to communicate the customer experience and help ground business and innovation strategy.
- Develop and implement Human Centered and Customer Experience research methods and models.
- Assist with the development of implementation roadmaps for potential new and innovative products.
- Perform significant facilitation amongst stakeholders, business units and external vendors.
- Work with a variety of consultants and vendors to further the goals and objectives of key business initiatives.
The appropriate individual will have demonstrated experience in the following:
- Broad experience in customer experience research and strategy methods and or human-centered design applied across the consumer product development process.
- A combination of web, mobile, digital or other consumer facing products or innovations.
- Research methods that might include: Qualitative and quantitative research, segmentation, contextual inquiries, IDI, survey’s, A/B testing, card-sorting, expert (heuristic) reviews, persona development, and tools that garner customer opinion and sentiment.
- Customer experience / consumer experience analysis, insights and presentation skills.
- Human-centered design practices and facilitation.
- Knowledge of emerging customer experience research approaches, tools, and ways to present findings.
Are you Ready to move your Career in a New Direction?
Please forward a copy of your resume for us to schedule a time to speak or contact us at (866) 999-8600. We look forward to meeting you.
About Us
We are an Information Technology & Digital Talent Solutions Firm that furnishes its’ clients with a range of recruiting and staffing services while providing career coaching and job search guidance to the candidates and consultants we work with.
New Directions, It’s Right in Our Name
Interested in hearing how we’ve made the hiring and job search process simple? Contact us at: https://www.newdirectionsstaffing.com/contact-us/.
Job Type:full_time
