Overview
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Central Carolina Hospital is a 137-bed acute care hospital with over 100 physicians and more than 500 employees. The hospital offers a wide range of specialties, including cardiology, orthopedics, ophthalmology, general surgery, obstetrics, gynecology, emergency medicine, gastroenterology, hospitalist services, nephrology, hematology, urology, podiatry, pulmonary medicine, and wound care.
Where We Are:
From sprawling public art, to a robust music scene, to nature so big and beautiful, Sanford has the small-town feel while still offering something for everyone. Our downtown is a hub of excitement and activity offering delights to satisfy the foodies, art lovers, history enthusiasts, and more.
Why Choose Us:
· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
· Competitive Paid Time Off / Extended Illness Bank package for full-time employees
· Employee Assistance Program – mental, physical, and financial wellness assistance
· Tuition Reimbursement/Assistance for qualified applicants
· Discounts with local vendors
· Opportunities for education and training through partnership with Duke LifePoint Healthcare
· And much more…
Position Summary:
Under the general supervision of the Patient Financial Services Director and Patient Access Manager, according to established policies and procedures, maintains and processes all assigned patient accounts, using a computer, and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.
Essential Functions:
1. Greet patients and their families in accordance with facility Standards of Care, providing excellent customer service.
2. Adhere to all financial and cash control policies and procedures.
3. Maintain patient confidentiality by securely scanning and managing Protected Health Information (PHI).
4. Process all Financial Assistance applications, ensuring completeness and accuracy.
5. Accurately enter payment lines into the billing system.
6. Manage deposit functions as needed.
7. Serve as the primary point of contact for patients regarding billing inquiries, concerns and/or payment options.
8. Collaborate with Medicaid Eligibility Advisors to assist uninsured patients in coverage options.
9. Document all account activity with clear and concise encounter comments.
10.Escalate complex problems and concerns to the Patient Financial Services Director (PFSD) and Patient Access Manager (PAM).
11.Participate in service presentations and complete all mandatory education, including but not limited to: infection control, patient safety, quality improvement, MSDS, OSHA standards, HIPAA, and Code of Conduct.
12.Utilize the occurrence reporting system to report potential patient safety issues.
13.Generate and analyze daily reports.
*EEOC Statement:*
Central Carolina Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
*Required Education*:
High school diploma or equivalent is required.
Associate degree is preferred.
*Other: *
Requires critical thinking skills, attention to detail, and the ability to work with minimal supervision.
Must be able to work in a fast-paced environment.
Minimum of 1 year experience in a healthcare or financial setting.
**Job:** **Please select a valid job field*
**Organization:** **Central Carolina Hospital*
**Title:** *Financial Counselor*
**Location:** *NC-Sanford*
**Requisition ID:** *7468-4368*
