Overview
You are an exceptional Customer Service professional who can adhere to strict deadlines. You can work independently in a fast-paced environment meeting compliance standards. After day shift training, you are available for 7.5-8 hr. shifts between 8am – 8pm (M-F). Training classes begin July 22nd.
TriStarr’s client, a leading third-party benefits administrator located in Lancaster, is seeking full-time temporary Customer Service Representatives (remote or onsite) to take inbound and make outbound calls. CSRs will be working for the department that handles one of their largest clients – PSERS (the retired teachers and school employees throughout PA). CSRs will respond to telephone, email, electronic inquiries, or faxes from members, providers and/or vendors. CSRs will handle call volumes averaging 50-70 calls per day and will document all inquiries using internal systems.
CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:
- You will respond to telephone, written, and electronic inquiries from employees/members, providers, clients, and other interested parties using system notes, plan documents and booklets, benefit reference documents, claim reference manuals, and claims-related memoranda.
- You will appropriately refer or escalate calls based on customer service procedures and guidelines.
- You will research inquiries and respond appropriately.
- You will appropriately refer unresolved inquiries or inquiries requiring further action to the appropriate individual (e.g., Analyst, Corrections, Senior, and Supervisor/Manager).
- You will follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
- You will thoroughly and accurately document all inquiries following Health Benefits guidelines.
- You will initiate outgoing calls or other service projects as assigned.
- You will assist with other tasks, duties, and projects as needed/assigned.
CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE/SKILLS REQUIRED:
- You have a HS diploma or GED equivalent.
- You have 1+ years of experience in a Customer Service Call Center environment.
- You are computer proficient and can learn/adapt to new computer systems (including MS Teams).
- You are detail oriented and have excellent data entry skills.
- You can work in a fast-paced, customer service and production driven environment.
- You use common sense understanding to carry out instructions furnished in oral, written or diagram form.
- You are flexible and open to continued process improvement.
- You have effective verbal and written communication skills.
- You can work effectively with team members/employees/members/providers/co-workers.
LENGTH OF ASSIGNMENT: Temporary, (through January 2025, possibly longer)
PAY RANGE: $18-$22/hr., depending on experience and schedule
TRAINING CLASS START DATES: 7/22 and 8/19
HOURS: 37.5 hours/week (40 hours/week when needed)
- Training: 8:30am-4:30pm for 5-6 weeks and then 9:00am-5:00pm for 2 weeks
It is a requirement to not miss any time during training.
- Schedule after Training: 7.5-8 hr. shifts between 8am-8pm. Must be available to work anytime between 8am and 8pm.
LOCATION: Onsite and Remote available (if remote, must be within driving distance to report to office if needed)
DRESS CODE: Casual
Job Type:Full Time
