Overview
IMMEDIATE OPENING! Farmers Insurance Agency located in Olympia, WA is seeking a Customer Service Representative to join our growing team. If you want to be a part of a winning and competitive culture, then this may be the career for you!
Our Customer Service Representatives will be responsible for providing exceptional customer service to our current clients, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.
Benefits for the Customer Service Representative:
- Very competitive base salary
- Career growth/advancement development
- Paid time off – personal time and major holidays
- Bonus incentive based on individual/agency performance
- Training/coaching provided
Qualifications for the Customer Service Representative:
- Proven track record of trustworthiness, dependability, and ethical behavior
- Excellent communication skills: written, verbal, and listening
- Must have strong interpersonal communication skills
- Must be motivated and determined
- Must be coachable
- Property Casualty license must have or be able to obtain
Responsibilities for the Customer Service Representative include, but not limited to:
- Answer incoming phone calls on the first ring
- Process customer policy change requests
- Cross-sell products
- Schedule appointments for sales staff to meet prospective customers
- Ask each customer for referrals and explain our referral program
Job Type:Full Time
