Lead Scheduler

Overview

*We are Jackson Purchase Medical Center*

*We believe in:*

· *Championing Patient Care*

· *Doing the Right Thing*

· *Embracing Individuality*

· *Acting with Kindness*

· *Making a Difference Together*

*We strive to Make Communities Healthier.*

*We strive to create places where patients choose to come for healthcare, where providers desire to practice, and Team Members want to work.*

JPMC has been voted as the Hospital of choice by patients and Team Members four out of the last six years. We invite you to join us and work in an environment where you are appreciated for who you are not just what you can do. Jackson Purchase Medical Center is a 107 all private bed, Joint Commission-accredited facility. From emergent to elective, our facility offers a wide variety of inpatient and outpatient services, including those offered at the New Beginnings Birthing Center, the Advanced Healing Wound Care Center, and our accredited chest pain center.

Where We Are:

Mayfield is located in stunning western Kentucky, just a short drive to Kentucky Lake to the east, the Ohio River to the north, and the Mississippi River to the west. In this region, there is always something for all ages, whether it is outdoor sports and recreation, visual and dramatic arts, or even living history.

Why Choose Us:

· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

· Competitive Paid Time Off / Extended Illness Bank package for full-time employees

· Employee Assistance Program – mental, physical, and financial wellness assistance

· Tuition Reimbursement/Assistance for qualified applicants

· Excellent shift differentials, bonus potential for extra shifts, employee referral program

· Professional development opportunities including 100% reimbursement for LPN-to-RN bridge program.

· And much more…

*Ability to lead a team. Working knowledge of scheduling system. Excellent verbal and written communication skills. Excellent customer service skills. Assists PFSD and Patient Access Supervisor with other duties as required.***

*Minimum Education*

High School Diploma or Equivalent Required

*Required Skills*

· Work with physician practices and departments to resolve scheduling and/or placement issues.

· Assist with onboarding, education and training of Scheduling and Patient Access staff members.

· Trouble shoot and assist with system issues as they arise or as upgrades are implemented

· Assist PFSD with daily reports and eRequests to ensure timely submission of claims

· Research and provide denial responses to the monthly DMAT calls

· Maintain Scheduling Dictionaries

· Maintain schedule of Scheduler PTO requests

· Participate in the new employee selection process with PFSD

· Participate in any disciplinary action reviews with PFSD

· Perform annual evaluations of scheduling staff.

· Provides excellent customer service.

· Promptly schedules patients for outpatient testing as ordered by the physician and procedure sequencing guidelines.

· Ensures date and time scheduled are relayed correctly to the caller.

· Educate physician offices on the correct elements for a complete script/order.

· Obtain authorization from the physician office verifying that it is for Jackson Purchase Medical Center (Sometimes the authorization is obtained for a different facility and needs to be corrected.)

· Searches MPI completely to ensure assignment of the correct medical record number. Notifies medical records for any duplicate medical record number.

· Obtains all necessary or detailed information from the individual scheduling patient including patient demographics, insurance information and preferred date and time.

· For surgical appointments, retrieve data from the Surgery Scheduling system to complete estimates and prepare the account for preregistration.

· Document specifics of the test and note that the prep for the test was relayed to the caller

· Document any special considerations for the test (i.e. Patient has a hard time laying down. / Special items related to a physician request etc.)

· Relay information to where the patient will go for testing.

· Complete estimates in preparation for the upcoming test or procedure to ensure the patients understands in advance his/her out of pocket responsibility.

· Same day or early morning add on testing, communicate with the Department, Pre-Registration and Registration all add on appointments. (call the areas and document who you informed in your notes)

· Follow the daily Script/Order process to ensure all scripts available and complete for next day’s testing.

· Ensure authorizations received are for the correct facility.

· Pull accounts from the scheduling system in the Meditech system allowing Relay to check the insurance behind the scenes to assist pre-registration.

· Maintain the EonConnect call reminder system, log and reports

· Schedulers are cross trained to cover each other’s positions for vacations and call outs.

· Follows up on No-Shows and reschedule via working the No-Show report tool provided via LifePoint

· All voice messages are checked at a minimum of every 30 minutes and all message returned promptly.

**Job:** **Administration/Clerical*

**Organization:** **Jackson Purchase Medical Center*

**Title:** *Lead Scheduler*

**Location:** *Kentucky-Mayfield*

**Requisition ID:** *7428-4420*