Overview
**Description**
**Providence is seeking a Manager Information Technology:**
The Information Technology Manger evaluates, plans, organizes, manages, improves processes in the delivery of support and service to our business and clinical staff across Providence. Provides a positive, supportive work environment and leadership using the goals and objectives of Providence. Promotes and encourages a positive team environment that empowers employees to act effectively and cause change. Evaluates and recommends optimizations to processes and offers suggestions for new approaches to enhance the service experience and service levels. Establishes performance metrics of the staff with responsibility for metrics being sustained to meet service levels. Escalates critical issues, problems or delays in production, projects or any other issues that have an impact on caregivers or service levels. Oversees the development and performance of staff to ensure the department has both the technical and organizational skills to effectively maintain operations and support. Conducts and oversees evaluations. Resolves disciplinary problems, grievances, and other sensitive personnel matters. Ensure established procedures, policies and protocols are being followed by all remote service delivery staff.
**In this position you will have the following responsibilities:**
**Thought Leader**
+ **Business Acumen**
+ Analyzes and integrates data: Uses market and financial information to assess current business strategies and results, identify issues and trends, and propose effective solutions.
+ Budget analysis: Analyzes revenue and cost trends; identifies opportunities for financial and operational improvements; considers the financial impact of operational and strategic plans.
+ Operational planning: Uses data to forecast resource requirements and drive decision making.
+ **Strategic Thinking**
+ Gathers information: Scans internal and external environments to identify information and ideas that can help shape and inform strategic plans
+ Organizes information: Compares and contrasts information to understand underlying issues and predict future trends.
+ Evaluates and selects strategies: Generates options for achieving long-range goals; develops decision criteria (e.g. cost, benefits, risks, timing, and buy-in); selects the strategy most likely to succeed
+ Establishes high-level plans: Identifies the key tasks and resources needed to achieve strategic objectives.
+ **Innovative Mindset**
+ Inspires curiosity: Asks provocative questions to understand and challenge the assumptions underlying current practices; encourages others to generate alternative viewpoints and ideas.
+ Inspires innovation: Offers own innovative ideas and supports others’ unconventional approaches to create greater competitive advantage and market value; is willing to experiment with innovative products, processes, and patient services to create new opportunities.
**Inspirational Leader**
+ **Mission Focused**
+ Links the mission to daily responsibilities: Translates the mission, strategy and values for caregivers and organizational partners by linking them to their daily responsibilities.
+ Demonstrates benefits: Convinces others to commit to the organization’s mission, vision and values by using facts and sound rationale to convey benefits with personal relevance to the audience.
+ Rewards living the mission, vision, and values: Recognizes and rewards caregivers/teams whose actions support the organization’s mission, vision and values.
+ **Courageous Presence**
+ Sets standards for excellence: Sets challenging goals and high-performance standards for self and others.
+ Initiates bold action: Pushes forward in the face of uncertainty and is willing to commit to a course of action in the face of incomplete or ambiguous information.
+ Confronts difficult problems early: Faces up to problem situations quickly, directly and without hesitation; reads people interactions quickly and diffuses conflict before it escalates; takes decisive action on difficult issues.
**Results Leader**
+ **Enhances Caregiver Experience**
+ Reinforces Caregiver focused practices: Institute programs and processes to improve Caregiver experience and safety; employs improvement methodologies to prevent issues from occurring.
+ Recognizes Caregiver experience and safety issues: Identifies barriers that impact Caregiver experience and safety; communicates concerns and recommendations to others.
+ Ensures Caregiver satisfaction: Checks for Caregiver satisfaction and seeks suggestions for improvement; ensures that intended actions are accomplished and results are achieved.
+ **Organizational Agility**
+ Monitors the organization: Reviews and filters organizational information to determine what is important; assesses the views and positions of stakeholders on key issues.
+ Anticipates impact: Plans actions and initiatives with appropriate consideration of the likely reactions of key stakeholders; appropriately anticipates the political consequences of actions.
+ Takes measured actions: Uses the unspoken guidelines and networks to build consensus around priorities; presents ideas, plans, or recommendations in a way that manages stakeholders’ reactions.
**People Leader**
+ **Coaches and Develops**
+ Sets performance goals: Sets specific, measurable, and realistic performance goals that align with broader work group and organizational priorities.
+ Fosters developmental relationships: Helps people feel valued and included in coaching and development discussions by expressing confidence in their ability to excel and maintaining their self-esteem.
+ Offers development support: Shares suggestions for improvement, best practices, development resources, positive models, or opportunities for experimentation; provides guidance to help individuals overcome learning obstacles.
+ **Builds Diverse & Inclusive Talent**
+ Creates an inclusive environment: Makes decisions and initiates action to leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
+ Champions diversity: Advocates the value of diversity as a competitive advantage; initiates recruiting and development processes to increase diversity in the workplace.
+ Adjusts to situations: Adapts personal style to respond to diverse needs across caregiver, patient and community populations.
+ Builds a diverse talent pipeline: Optimizes effectiveness by aligning individuals’ unique talents, interests, and abilities with the most relevant roles and responsibilities.
+ **Effective Partnering Through Influence**
+ Makes a compelling case: Presents recommendations and rationale in a manner that clearly links them to critical organizational, group, and individual priorities.
+ Expands mind-set: Offers a broad organizational perspective that goes beyond the goals of one’s immediate work unit; shows willingness to work across boundaries.
+ Facilitates win-win agreements: Anticipates and addresses competing priorities; gains commitment from partners to support ideas or take action by leveraging shared goals.
+ Leads change: Explains the benefits to help others overcome resistance to change; demonstrates sensitivity to caregivers’ concerns and fears; engages caregivers’ commitment by seeking and using their ideas.
+ **Steward of Engagement**
+ Facilitates an open exchange of ideas: Listens and objectively considers others’ ideas and perspectives while encouraging others to do the same.
+ Delegates and empowers others: Moves decision making and accountability downward through the organization by sharing responsibilities with others; delegates to appropriate individuals, considering skills and development needs.
+ Adjusts to situations: Adapts personal style to respond to diverse needs across caregiver, patient and community populations.
+ Builds confidence: Communicates high expectations and expresses confidence in caregivers’ ability to excel
+ Welcomes feedback: Approaches feedback with an open mind; puts aside reservations and responds favorably when offered feedback; manages own emotional reactions to feedback (e.g., avoids defensiveness); reinforces others for sharing feedback.
**Job Specific Knowledge, Skills and Abilities:**
**Business and Technology Foundation**
+ Ability to delegate and empower others by moving decision making and accountability downward and sharing responsibilities with others, delegating to appropriate individuals while considering skills and development needs.
+ Ability to demonstrate an in-depth knowledge and understanding of the technology proficiencies supported by CTS.
+ Ability to demonstrate in-depth knowledge of ITIL and IS processes.
+ Ability to understand and create business practices and principles.
+ Ability to understand impact of financial decisions relative to the business environment.
+ Ability to mentor others on how to communicate business needs where actions or decisions need clarity.
+ Skilled in effective business presentation with professional communication
**Required qualifications:**
+ Bachelor’s Degree in Computer Science, Information Systems Management or Information Services or equivalent educ/experience.
+ 3 years Leadership experience.
+ 5 years Related IT experience.
**Preferred qualifications:**
+ Preferred within 2 years of hire: ITIL Foundations.
+ Preferred within 2 years of hire: HDI Support Center Team Lead.
**Salary Range by location:**
WA Puget Sound Oregon (Portland) Alaska (Anchorage)
Min: $50.17, Max: $82.36
Oregon (Hood River, Medford, Seaside)
Min: $46.77, Max: $76.78
Texas
Min: $38.27, Max: $62.82
**Why Join Providence?**
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.
We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.
**Requsition ID:** 241218
**Company:** Providence Jobs
**Job Category:** IT Administration
**Job Function:** Information Technology
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Leadership
**Department:** 4011 SS IS STE SRVC DESK
**Address:** TX Lubbock 3615 19th St
**Work Location:** Covenant Medical Center
**Pay Range:** $See Posting – $See Posting
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
