Overview
*Who We Are:*
What sets Central Carolina Hospital apart from the rest? Simply put, it’s our people.
At CCH, you’ll join a team that’s truly dedicated to improving the health of the community we know and love. We live here. Our patients are our friends and neighbors. And that allows us to deliver personalized, compassionate care that’s uniquely tailored to our patients’ needs with a hometown touch. So, you can make a meaningful, heartfelt difference in the lives of your patients every day.
* **Where We Are:*
Sanford and Lee County provide exceptional quality of life, with low cost of living and the conveniences of small-town life, plus quick and easy access to Raleigh, Durham, and the Research Triangle region.
Centrally located in the Piedmont region, Sanford is just a short drive from world-class golf in nearby Pinehurst. We are ideally situated just three hours from North Carolina’s beautiful sandy beaches and just three hours from the majestic Blue Ridge mountains.
*Position Summary: *
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.
1. Greeting customers following the facility Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
2. Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.
3. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
4. Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.
*Required Education*:
High school diploma or equivalent is required
Two years of college is preferred
Associate’s degree is preferred
*Other:*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
Must be able to work in a stressful environment and take appropriate action
Minimum of 1 year Customer Service experience is required
**Job:** **Administration/Clerical*
**Organization:** **Central Carolina Hospital*
**Title:** *Patient Access Rep II*
**Location:** *NC-Sanford*
**Requisition ID:** *7468-3868*
