Overview
**Description**
The Patient Relations Specialist collaborates with caregivers and hospital departments to provide a service-centered experience for patients and families. The Patient Relations Specialist serves within the department of Patient Experience, Quality Management. The representative role provides support and is accountable for the operational implementation of the ministry-wide Patient Experience goals, initiatives, and programs; ensuring regulatory compliance with Centers for Medicare and Medicaid Services, Title XXII, and The Joint Commission. This individual is specialized to act as a liaison to facilitate communication and support all those involved in the patient’s care to assist in the process of resolution of patient complaints and assistance in empathetic, non-judgmental, supportive listening to advocate the patient’s concerns, needs and rights. The Patient Relations Specialist will provide leadership and direct involvement as a liaison to service our patients, families and visitors to reduce the risk of formal grievances and safety risk events while providing service recovery and patient and family centered care resources. Under the direction of the Manager of Patient Experience & Language Services, performs a variety of functions in support of patient relations and risk management. Primarily responsible for immediately investigating patient/family concerns, occurrences, accidents and any adverse events.
Providence caregivers are not simply valued – they’re invaluable. Join our team at St. Jude Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
**Required qualifications:**
+ Associate’s Degree in Nursing or other health care related field.
+ 1 year of Acute Care Experience, Patient Experience, or Customer Service Experience.
**Preferred qualification:**
+ Bachelor’s Degree in Nursing or other health care related field.
**Why Join Providence?**
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county – and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.
Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women’s services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**Requsition ID:** 254593
**Company:** Providence Jobs
**Job Category:** Patient Services
**Job Function:** Clinical Support
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Clinical Support
**Department:** 7510 SJMC PATIENT ENGMNT
**Address:** CA Fullerton 101 E Valencia Mesa Dr
**Work Location:** St Jude Medical Center
**Pay Range:** $30.81 – $48.06
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
