Overview
**Description**
We are in search of a Principal User Experience Designer DIG specializing in consumer websites to join our Marketing and Digital Experience Team. As a Principal UX Designer, you will play a pivotal role in shaping the future of our patient’s online experiences. Collaborating within a cross-functional team, your mission will be to convert customer insights into actionable design solutions, prototype innovative experiences, and chart the course for the enhancement of patient interactions on our consumer websites. Your expertise will contribute to the cultivation of a service-oriented mindset throughout our organization. This position offers a unique opportunity to be part of a team dedicated to making a positive impact on both our patients and the broader healthcare community through the creation of life-improving online experiences.
**Essential Functions:**
Lead the development of design deliverables that underpin strategic initiatives. These include distilling user research findings, formulating design principles, crafting journey maps, personas, prototyping solutions, and owning, championing, and governing our bespoke design system.
Champion holistic digital design practices by employing an array of human-centered design methodologies and frameworks, ensuring a comprehensive approach to solving user-centric challenges.
Employ both quantitative and qualitative data analysis to identify obstacles in the customer experience and pinpoint the root causes of these issues.
Actively communicate, advocate for, and exemplify a human-centered design process throughout the organization, fostering a culture of user-centricity.
Collaborate closely with the Senior Manager User experience to conduct user research initiatives, extracting valuable insights that inform design decisions and drive actionable improvements.
**Job Specific Knowledge, Skills and Abilities:**
Familiarity with voice of customer programs and analytics tools.
Ability to demonstrate strong visual communication skills in the creation of design deliverables.
Understanding of Agile/Scrum design and development process.
Strong interpersonal communication skills and presentation ability to simplify complex concepts, deliver key messages, and influence decisions.
Ability and interest in mentoring junior team members.
A high level of proficiency working with design and rapid prototyping tools like Figma.
**Required qualifications:**
+ Bachelor’s Degree Relevant Design discipline such as service design, UX design, graphic design, design research, or design management.
+ Upon hire: Google UX Certification or Equivalent
+ 7 years Relevant work experience
+ 5 years Leading digital user experience design
+ 5 years Managing design systems
**Preferred qualifications:**
+ Master’s Degree Relevant Design discipline such as service design, UX design, graphic design, design research, or design management.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them
**Salary Range:**
**Irvine, CA**
Min: $68.47 Max: $116.60
**Portland, OR**
Min: $65.69 Max: $111.86
**Why Join Providence?**
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.
We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.
**Requsition ID:** 237667
**Company:** Providence Jobs
**Job Category:** Communications & Marketing
**Job Function:** Marketing/Public Relations/Community Affairs
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Business Professional
**Department:** 4007 SS INN DIG DEX ECOMMER
**Address:** WA Renton 620 Naches Ave SW
**Work Location:** Blackriver Corporate Park-Renton
**Pay Range:** $65.69 – $111.86
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
