Overview
**Description**
**Quality Program Manager @ Swedish Cherry Hill**
**Full Time (40 Hour Week)**
**Day Shift**
**8 Hour Shifts**
The Quality Program Manager (QPM) facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system at Swedish. Under the direction of Quality Division leadership and in collaboration with operational and clinical leadership, the QPM leads the design, implementation, and sustainment of prioritized quality goals by managing complex, cross-functional quality programs at a campus or health system level.
Using quality improvement methodologies and tools, evidence-based clinical pathways, risk assessments, and data analysis, the QPM leads, facilitates and mentors individuals, teams and committees to improve quality outcomes, patient safety, accreditation readiness and performance in payor/government programs, such as Det Norske Veritas-GL, ISO 9001, Washington Administrative Codes (WAC, RCWs), and the Centers for Medicare & Medicaid Services (CMS).
Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
+ Facilitates the selection of annual, priority-driven improvement projects, pathways and/or other activities that focus on key operational processes and services offered. Reviews evidence, research, available data, and coordinates risk and opportunity assessments that serve as the rationale for project selection and focus.
+ Partners with IS, Best Practice, Clinical Transformation, analytics, patient engagement, patient safety, risk management and other teams to coordinate improvements in education, workflow, Epic, and other areas identified by project teams.
+ Uses knowledge of quality improvement methodology and change management when performing process improvement and consulting with and directing leaders, managers and caregivers.
+ Participates in the design, creation, validation, analysis, and communication of clinical quality data as it related to organizational priorities in partnership with analytics and other relevant teams.
+ Supports the evaluation and continual improvement of quality and safety at Swedish, as represented by the quality management system and/or other standardized practices across the enterprise. Uses standardized principles (i.e. document vetting and control) and processes (i.e. internal audits, preventative/corrective action, risk reduction, action planning) as appropriate.
+ Remains current and knowledgeable about regulatory requirements and payor/government programs as they relate to quality and safety. References that information to design effective systems and processes, and meets or exceeds those standards.
+ Creates project summaries and reports, leads project committees/workgroups, and provides presentations and other communications to local and system-wide groups/teams in partnership with division leadership as needed.
+ Participates thoughtfully and constructively in team meetings. Assists with onboarding of new team members.
+ Assists the leaders of the Quality Division in coordinating multiple projects.
**Required Qualifications:**
+ Bachelor’s Degree
+ upon hire: Licensure as applicable to educational background
+ 3 years Healthcare
+ 3 years if bachelor’s degree is in an unrelated field, an additional 3 years of industry experience is required
+ Interpreting regulatory standards, clinical guidelines, national quality metrics, and health services research
+ Work experience in quality management, patient safety, systems thinking, change management
**Preferred Qualifications:**
+ Bachelor’s Degree in Health administration, public health, or related field
+ Master’s Degree in Healthcare administration, public health, nursing, business or related subject
+ Electronic Health Record
+ IHI, Six Sigma and/or Lean process improvement
+ Experience of 1 year building dashboards
+ Fluency in Power BI dashboards
+ certificate in Power BI
**Why Join Providence?**
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**Requsition ID:** 297346
**Company:** Swedish Jobs
**Job Category:** Clinical Quality
**Job Function:** Quality/Process Improvements
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Business Professional
**Department:** 3900 SS Quality Pt Safety
**Address:** WA Seattle 500 17th Ave
**Work Location:** Swedish Cherry Hill 500 17th-Seattle
**Pay Range:** $46.11 – $73.00
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits
