Overview
**Description**
**_Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them._**
**Providence Health Plan is calling a Senior Operations Analyst, Workforce Management who will:**
+ Work in a multi-faceted function to support Workforce Management in relation to analytics for overall contact center operations
+ Rely on experience and judgment to plan and accomplish goals on complex issues where analysis of situations or data requires an in-depth evaluation of variables
+ Be accountable for working with and facilitating processes to accomplish:
+ Program objectives
+ Change Management
+ Resolution of issues that may or may not span project teams and departments
+ Planning, organization, Direction and Supervision of program activities in a cost effective and productive manner to achieve customer satisfaction
+ Support a variety of service lines with the initial focus area being Customer Service in Service Operations
+ Serve as the primary point of contact between operational leadership and responsible for engaging with executive leadership
**Providence welcomes remote work for residents who reside in the following States:**
+ Washington
+ Oregon
+ California
**_Please note the following important detail regarding this role:_**
+ This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon
**Required qualifications for this position include:**
+ Upon Hire: Certified Project Manager (PMP)
+ 2+ years of experience leading data / system integration efforts for large scale customer service departments
+ 2+ years of experience leading operational reporting efforts for large scale customer service departments
+ 2+ years of experience facilitating complex decision making among multiple executive stakeholders who hold different interests and priorities
+ 2+ years of experience quickly understanding and aligning with an organization, its structure and priorities
+ 2+ years of experience managing other project managers, project portfolios and / or multiple projects simultaneously
+ 2+ years of experience understanding business strategies and plans and their relationship to organizational strategies
+ 2+ years of broad programmatic skill base including but not limited to: schedule, financial, risk and task management
+ 2+ years of experience managing multiple large to mid-scale programs simultaneously
+ 2+ years of experience working independently
**Preferred qualifications for this position include:**
+ Bachelor’s Degree **-OR-** a combination of equivalent education and work experience
+ 2+ years of experience working with analytics and data
+ Experience working with NCQA (National Committee for Quality Assurance) requirements
+ 1+ years of experience working with vendor / contract management and negotiations
+ 2+ years of experience coaching and mentoring colleagues
+ 1+ years of experience in business development and / or strategic and tactical planning and execution including but not limited to: marketing, communications and financial planning
+ 1+ years of experience managing the process of design, development, integration and / or implementation of software products or facilities
**Why Join Providence Health Plan?**
**Our** **best-in-class benefits** **are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our** **Mission** **of caring for everyone, especially the most vulnerable in our communities.**
**About Providence**
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
**About the Team**
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
**Requsition ID:** 294625
**Company:** Providence Jobs
**Job Category:** General Operations
**Job Function:** Operations
**Job Schedule:** Full time
**Job Shift:** Day
**Career Track:** Business Professional
**Department:** 5018 OPS DIRECTOR CUST SERVICES OR REGION
**Address:** OR Beaverton 3601 SW Murray Blvd
**Work Location:** Murray Business Ctr Beaverton-Beaverton
**Pay Range:** $37.10 – $58.73
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits
