Overview
Our infrastructure is comprised of a large global portfolio of more than 100 Datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our Datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
As a Service Engineer, you will be at the forefront of the action in CO+I as part of our Datacenter Integration Services (DCIS) team. The Datacenter Integration Services (DCIS) team supports Microsoft’s global Datacenter operations, deployments, and maintenance of the physical Cloud services infrastructure. Our team is responsible for designing, building, and supporting services, tools, and processes to enable day-to-day deployment and break/fix activities partnering with the larger Microsoft Cloud Operations & Innovation and Cloud Hardware Engineering organizations.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Embody our Culture and Values
Responsibilities
• Drive standardization, consistency, and quality across Microsoft’s worldwide Datacenter portfolio.
• Manage risks delivering highly available and efficient services and operations with measurable results.
• Support production Datacenter IT process escalations emphasizing rapid mitigation of incidents and solving trending problems.
• Own deep-dive problem analysis for root causes, as well as defining and driving the identified repair actions and solutions with peer and partner teams.
• Develop standard procedures for Datacenter operations that enable authoring of Knowledge Base Articles, Technical Service Guides, and Service Manuals.
• Provide insight and report on the highest impact issues in Engineering forums and ensure delivery of efficient customer solutions.
• Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines including leaders, engineers, suppliers, partners, technicians, customers, etc.
• Sanitize, transform, and present structured data using common tools, including but not limited to Power BI, Tableau, Kusto, and Excel.
• Deliver results amidst ambiguous and changing business requirements by demonstrating a self-driven work ethic in our dynamic and high-pressure environment.
• Mentor field operations personnel and peer service engineers on processes and best practices, contributing to overall team impact and performance.
• Learn, live, and coach “One Microsoft” culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
• Rotating on-call duties for live-site issues.
Qualifications
Required Qualifications:
• Bachelor’s Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in service engineering, or systems engineering
• OR equivalent experience.
• 1+ year(s) experience in IT Operations and Services Management with enterprise scale diagnostics tooling, ticketing systems, and process optimization
• 1+ year(s) experience supporting Incident and Problem Management services against defined Service and Operations Level Agreements.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
• Familiarity with datacenter critical environment concepts (examples: electrical distribution and mechanical cooling systems).
• Proficient knowledge of Enterprise IT infrastructure and equipment (examples: datacenter racks and enclosures, main and intermediate distribution frame network designs, structured cabling, secure environments, servers, networking, storage, SANs, and rack power solutions).
• Possess skills necessary to sanitize, transform, and present structured data using common tools, including but not limited to: Power BI, Tableau, Excel, and Kusto or other large data analytics platforms.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Benefits:
Skills:
Engineering
Job Type:full_time
