Sr Desktop Support Analyst, Plano

Overview

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IDR is seeking a Sr Desktop Support Analyst to join one of our top clients in Plano, TX. This role involves handling escalations, troubleshooting Active Directory, Microsoft O365, and creating images from scratch within SCCM. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
 

Position Overview/Responsibilities for the Sr Desktop Support Analyst:

• Examine all open tickets, determine their priority and impact, and decide on the speed of resolution or escalation to the Supervisor.

• Troubleshoot issues related to Active Directory, Microsoft O365, and other Microsoft environments.

• Create images from scratch within SCCM.

• A minimum of 4-7 years of experience is required for this role.
   

Required Skills for Sr Desktop Support Analyst:

• 4+ years of experience as a Service Desk Analyst/Help Desk Technician.

• 1+ year of experience creating images from scratch within Microsoft SCCM.

• 2+ years of experience with ticketing escalations.

• 2+ years of Active Directory management, maintenance, and permissions experience.

• Basic networking skills, such as how to ping a device.

• Experience with deploying apps within Microsoft Intune or AirWatch is a plus.
   

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture
   

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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Job Type:full_time