Overview
01290 Supervisor: Scheduling, Registration, and Patient Access
The Supervisor directly oversees the day-to-day operations of the Scheduling and Patient Registration team members with the goal of delivering a consistent onboarding experience for patients. The Supervisor manages the overall performance and productivity of the Admitting team in facilitating all aspects.
Reports to: Patient Financial Services Director (PFSD)
FLSA: Non- Exempt
Grade: E01
EEO: â–¡ 01 Officials and Managers X 02 Professionals â–¡ 03 Technicians â–¡ 04 Sales Workers â–¡ 05 Administrative Support Workers â–¡ 06 Craft Workers â–¡ 07 Operatives â–¡ 08 Laborers and Helpers â–¡ 09 Service Workers
Essential Functions ?
Determines, coordinates and supervises daily staffing assignments and levels.
Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with
performance evaluations and disciplinary actions.
Assesses and ensures quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
Performs staff responsibilities as needed to fulfill required service levels.
Leads the handling and resolution of complex issues and complaints.
Ability to multi-task and support numerous priorities at one time
Ability to work in a fast past environment.
Must be detail-oriented and have a high degree of quality focus.
High degree of customer service skills required.
Directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
May be required to support staffing gaps by working as a clerk.
Job Requirements ?
*Minimum Education*
Associate’s degree preferred
*Required Skills*
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
*Minimum Work Experience*
Minimum of one (2) year prior supervisory experience is preferred.
**Job:** **Administration/Management*
**Organization:** **Southern Tennessee Regional Health System – Lawrenceburg*
**Title:** *Supervisor Schedul Admiss Pat*
**Location:** *Tennessee-Lawrenceburg*
**Requisition ID:** *7425-3388*
