Overview
Full Time
Day Shift
M-F 8a-430p
Job Summary
Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems.
Minimum Education
High School Diploma or GED
Required Skills, Knowledge, and Abilities
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- Written and oral communication skills
- Ability to use critical thinking skills to analyze and solve problems
- Ability to manage multiple deadlines and tasks
- Ability to work successfully in a team environment
- Occasional night, weekend, and holiday work
- Occasional off-campus and overnight travel for site visits and training
- Customer service or helpdesk experience helpful
- Familiar with Microsoft Office products including Excel, Word, and PowerPoint
- Meets all criteria of Tech I
- Develop and create documentation and support materials
- Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps
- Develop and edit customer and technical support knowledge base documentation
- Monthly Technology Report
- Manage projects as assigned
- Extensive knowledge of hardware deployments, installations and troubleshooting
- Software installation and troubleshooting (OS, IE, Java, etc)
- Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
- Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.
- Knowledge of mobile tracking software (unlocking devices in Absolute)
Job Type:Full Time
